We are all too busy to move on to the next thing to take the time to thank someone for something that has been done or provided.
When was the last time a shop assistant in a supermarket thanked you for your business?
Even in McDonalds, a business based around systems and built on customer service seems to have lost the ability to say thank you when completing the sale.
I find in everyday dealings that I'm asked to provide information, reports etc by email. I promptly respond to these requests but rarely receive a thank you or even an acknowledgement that they received it!
In these troubled times where no one seems to worry about common courtesy or manners, its time to make a stand!
Make common courtesy and good manners a cornerstone of your business values and make your team accountable - it might be just the competitive advantage that you need!
What are your thoughts and do you need to make some changes?
